Putting university learning to work

Despite specialising in different areas of engineering, Sumedha and Farizah’s work at HTX lets them channel their diverse skills towards keeping Singapore safe.

Sumedha and Farizah 1b-min

Engineers Sumedha Gn from the xCloud Enterprise Group
and Farizah Segar from the Immigration & Checkpoints Project Management Centre. (Photo: HTX)

HTX engineers Sumedha and Farizah met in the most unlikely of places—Vietnam. While studying at the Singapore University of Technology and Design (SUTD), they participated in the school’s Overseas Community Improvement Programme (OCIP), putting their newly learnt engineering skills to work in Vietnam by helping communities in need.

“During the trip, we helped improve the infrastructure of a village in Vietnam by building sturdy concrete walls to create hardier homes,” Sumedha proudly shared.

Sumedha and Farizah 2-min
Sumedha building up communities, one brick at a time. (Photo: SUTD Radiate)

Chiming in, Farizah added, “We also made a water collection system so that the villagers could have easier access to fresh water.”

Sumedha and Farizah 3-min
Farizah bonding with the village children. (Photo: SUTD Radiate)

Seeing the village children’s excitement at having clean water and safe homes helped Sumedha and Farizah realise that they eventually wanted to work at a place that would let them apply their engineering skills for a good cause.

Fast forward to three years later, Sumedha’s and Farizah’s paths would cross once again, this time as engineers at HTX. Despite specialising in different areas of engineering, their work at HTX lets them channel their diverse skills towards a greater purpose—keeping Singapore safe.

Skills that last a lifetime

While most of us forget what we have learnt in university upon graduation, Sumedha’s and Farizah’s experiences in SUTD taught them important skills that would be vital to their work at HTX.

One of these skills is design-thinking, a more user-focused approach to creating products where the needs of end-users (i.e. those who use the product) are considered throughout the whole product creation process. Sumedha and Farizah got their first taste of what design-thinking entailed through their projects in SUTD.

While most of us forget what we have learnt in university upon graduation, Sumedha’s and Farizah’s experiences in SUTD taught them important skills that would be vital to their work at HTX.

“During one of my classes, I participated in a modified ‘capture-the-flag’ game where I not only got to hack my classmates’ systems but also designed a system for them to hack into. It was difficult as I had to consider what would be a meaningful challenge for them,” Sumedha recounted.

Farizah also learnt design-thinking skills in university, albeit through different means. During Farizah’s final year capstone project, she collaborated with an industry partner to design a boat that collects marine debris at sea.

“I continuously worked with the industry partner to present more iterations of designs that I thought would work, incorporating their feedback in each new iteration. Ultimately, I designed something that was not only cost-effective but addressed their needs as well,” she excitedly shared.

Upon joining HTX, Sumedha and Farizah found that they had many opportunities to practice the skills they had learnt in SUTD.

At the Immigration & Checkpoints Project Management Centre (ICPMC), Farizah is working to enhance the automated motorcycle clearance lanes at Woodlands and Tuas Checkpoint to reduce the time travellers spend stuck in immigration clearance.

Through her work, Farizah realised that while designing a high-tech system looks great on paper, it might not be the best solution if it is not easily usable by the intended audience.

“I learnt that travellers are used to doing certain things while clearing through immigration. When improving the current system, we need to consider their existing preferences and create something people will be comfortable using,” she added.

As for Sumedha, she also applies design-thinking skills to her work of keeping applications on the government Cloud safe from cybersecurity attacks.

“While overseeing applications uploaded onto the Cloud, I have to ensure that they meet security compliance requirements. It is crucial to create infrastructure on the Cloud that’s easy for developers to understand and use so they can maintain and update their apps,” she explained.

Learning on the job

However, skills alone will only take you so far. As Sumedha and Farizah realised, there was a lot more they could learn at HTX to hone their technical skills.

When Sumedha first joined HTX, she had limited experience with the cloud service provider (CSP) Microsoft Azure. CSPs offer remote computing resources and services over the Internet, enabling businesses to store, manage, and access data without needing bulky in-house data centres. While CSPs serve a similar purpose, each CSP offers their own set of services, features, and interfaces, making it difficult learn how different CSPs operate.

Fortunately, Sumedha’s colleagues were there to help her adapt to working with Azure. She recounted, “My colleagues didn’t just answer my questions, they gave me hands-on opportunities to deploy applications onto Azure as well. Thanks to their help, I can onboard projects onto Azure by myself nowadays.”

Likewise, Farizah also turned to her colleagues for help while facing technical difficulties on the job.

“A vendor once gave me an interface specification document that I couldn’t quite make sense of. However, my colleague took the time to teach me how to read the interface specifications for myself. I really appreciated how he didn’t just give me the answer, but that he taught me how to do it so I can evaluate other interface specification documents in the future,” she shared.

Want to make a real difference with your skills? Swing by our campus recruitment events. We'll be at SUTD on 6 March 2024 and NTU on 7 & 8 March 2024.

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