Ang Chee Wee shared how Generative AI will help HTX empower the Home Team.
HTX’s CAIO Ang Chee Wee at the Dell Technologies Forum 2024. (Photo: HTX)
HTX’s artificial intelligence (HTxAI) movement will not only empower the agency itself but also improve three aspects of the Home Team’s operations – customer experience, employee experience and mission outcomes – in this digital age, said Ang Chee Wee, HTX’s Chief AI Officer and Assistant Chief Executive (Digital and Enterprise), during a panel discussion on Fast-tracking Generative AI (GenAI) at the Dell Technologies Forum 2024 on 21 August 2024.
The HTxAI movement, which kicked off in June 2024, encourages HTX officers to adopt an AI-first mindset and will drive the adoption of AI across the Home Team.
Chee Wee shared with panellists that AI is not novel to the Home Team, and that computer vision AI models have already been used in the automated immigration clearance lanes at Changi Airport as well as in the nationwide PolCam camera network.
He then elaborated on the versatility and power of GenAI’s large language models (LLMs) in helping HTX empower the Home Team.
One GenAI LLM example is the police report chatbot developed by HTX. The chatbot improves customer experience by using an LLM to chat with members of the public who are submitting police reports and ensure that their reports contain all the required information.
Chee Wee (middle) with the other panellists. (Photo: HTX)
Another way GenAI empowers the Home Team is by improving employee experience and productivity. Chee Wee shared the example of Paperwork, a procurement co-pilot which uses an LLM to help employees doing procurement – a traditionally laborious task
– to generate the first drafts of key documents such as tender evaluations and submissions.
He then mentioned HTX’s plans to create 500 new AI-related roles over the next five years and invest S$400 million over the next three years into research and technology and bolstering its AI capabilities.
In his closing statement, Chee Wee emphasised that embracing AI should not mean alienating humans. Rather, a human-first approach must be adopted as the technology should be designed to serve humans, not the other way around.
Held at the Sands Expo and Convention Centre, the panel discussion also featured Lim Him Chuan, Group Head of Strategy, Transformation, Analytics & Research, DBS Bank; Professor Wen Yonggang, Professor and President’s Chair in Computer Science and Engineering, Nanyang Technological University; and Raju Chellam, co-chair of the Cloud Computing and Data Standards technical committee at Enterprise Singapore’s IT Standards Committee.
Soo Mei May, Director of Data Science & AI, Dell Technologies Asia Pacific, moderated the discussion.
