Ops Systems

Operations (Ops) Systems Sustainment Centre (SC) supports Singapore’s safety and security by supporting the Home Team through:

Enabling business-as-usual (BAU) for the Home Team.
Ensuring system longevity.
Rapid response (being everywhere at any time).
Creating value through robust governance in maintaining adherence to compliance and standards.

“Intense and Challenging”

Op Systems SC has played a crucial role in supporting Singapore's safety and security by enhancing MHA systems' availability and reliability. We:

Ensure 24/7 availability and real-time command and control capabilities for the Home Team.
Force multiply by integrating systems to achieve high operational efficiency.
Empower law enforcement agencies with reliable, real-time data access which facilitates cross-agency communication.
Ensure uninterrupted operations and communication during crises.

Through our forward deployed teams, Ops Systems SC provides operational support to the HTDs:

Joint Ops and Corporate Systems

Ensure availability and operability of cross cutting Information and Communication Technology (ICT) systems to support Ministry of Home Affairs (MHA) operations.
Provide a system for integration of finance, procurement, and logistics processes for MHA.
Manage Whole-Of-Government (WOG) ICT support services for MHA.

Corrections Capability Sustainment

Provide continual operational support by ensuring incident closure within requirements of service level agreements (SLAs) as well as timely renewal of maintenance contracts.
Enhance capabilities for Singapore Prison Service (SPS) by exceeding stipulated key performance indicators (KPIs) for ICT systems.
Manage system obsolescence with technology refresh planning for key projects to improve system resilience.

Cybersecurity Ops

Manage threat detection, timely reporting, swift resolution, and closure of cybersecurity incidents across MHA.
Plan and conduct cybersecurity exercises for MHA.
Build new capabilities with the commissioning of Home Team Security Operations Centre (HTSOC) in 2023.

Civil Defence Capability Sustainment

Maintain Civil Defence ICT systems such as 995, Public Warning System, Emergency Broadcast System, and the HazMat Transport Vehicle Tracking System.
Provide support for key national events such as National Day Parade and Formula1.
Ensure 100% availability of systems for 24/7 operations.

Policing Capability Sustainment

Ops support for >50 ops events yearly, including General Election, National Day Parade, and National Day Rally.
First-In crew to set up command posts for Singapore Police Force (SPF) and Last-Out to properly dismantle and account for all equipment.
Manage island-wide SPF surveillance systems.

Immigration and Checkpoints Capability Sustainment

Manage ICT Systems at Immigration and Checkpoints Authority (ICA) HQ and land, air, and checkpoints.
Support ICA’s 24/7 operations through upgrading of existing systems and onboarding of Lifecycle Support Services.
Enhance system resiliency through strategic planning of technological refresh and regular incident review sessions with stakeholders.

Providing operations support to the Home Team

Ops Systems Engineering

Render technical service and solutions to Ops Systems SC teams.
Provide solutions and technical support for Ops Systems SC projects.
Ensure flagship programmes are developed with Capability Sustainment interests in mind and be fully immersed in project development activities to ensure Capability Sustainment objectives are met.

Ops Systems Governance and Control

Develop and upkeep sustainment related policies and checklists for key project phases and proactively identify potential breaches as part of Enterprise Risk Management.
Conduct central oversight of systems, assets and contracts to facilitate upfront planning and ensure timely replacement of systems to bolster resilience and minimise unexpected downtime.
Review and implement new contracting strategies and secure assurance of lifecycle support.

HTX Sustainment Centres